27 customers wrote down
what they thought.
A 4.9 average is not built with campaigns. It is built by handing devices back at the time promised and for the price quoted, over and over, for years.
All 27 reviews published on our profile carry 5 stars — you can verify that on Google, and it is exactly what is reproduced below. The average Google displays is 4.9, because its calculation also counts ratings left without any text. Nothing has been corrected or cherry-picked: plenty of customers write just two words, and that is fine.
What our customers wrote
Below is every review that carries written text, exactly as it appears on Google — from neighbourhood customers, from people working here, and from visitors passing through Porto.
“Good service”
“Very good service, quick repair and good quality.”
“I did a mobile repair from here I like his work very much he is a skilled and experienced technician thanks”
“Good behavior, and friendly attitude.. thanks to Uzzal”
“Bom service”
“Mobile servicing is donevery well here”
“Good service”
“Good service”
“Goid service”
“Good shops”
“Good service”
“Good service”
“Goodyear service”
“Good service”
“Good service”
“Good services”
“Good service”
“Good service”
“Good servic”
“Good servics”
“good service”
“good service”
“Great job here!”
Translated from Portuguese“Bam service”
Translated from Portuguese“Bam services”
Translated from Portuguese
The case we see most: out of a loose pocket onto the cobbles
This is how most of the devices we repair in summer arrive. Porto's cobblestones photograph beautifully and are merciless with glass: the uneven stones concentrate the entire impact into a single point and the screen webs out from there. On this particular repair the OLED panel had lost touch response across the whole upper third, which meant the full module had to be replaced.
- Counter diagnosis: 4 minutes
- OLED module replaced and tested: 45 minutes
- Face ID and True Tone preserved
- 12-month warranty issued on the receipt
And how it leaves, forty-five minutes later
New screen fitted, seal replaced, protector applied over the top and the device tested point by point at the counter with the owner watching: multi-touch in all four corners, proximity sensor on a call, automatic brightness, front and rear cameras, speaker and microphone. Only once all of that is done does the warranty receipt get printed and the phone go back in its owner's pocket.
- Full sensor and multi-touch test in front of the customer
- Splash-resistance seal replaced with fresh adhesive
- Tempered glass protector included under the current offer
- Receipt naming the part, the date and the warranty period
Why we almost never see a repair come back
The overwhelming majority of complaints in this trade come from rushed work: a connector not properly seated, a screw put back in the wrong hole and pushed through the board, adhesive laid badly so dust gets in. Our defence against that is tedious but effective — a final microscope inspection on any repair involving opening the device, and a checklist worked through in the same order every single time.
- Final microscope inspection before the device is closed
- A fixed checklist, followed in the same order on every repair
- Receipt number and device history logged for everything repaired
- If you come back with the same fault inside warranty, you jump the queue
The best signal is a customer returning for something else
A large share of the people who walk in today have been here before, or were sent by someone who was. They come for a case, for help setting up a new phone, or with their child's handset. That counts for more than any star rating: it means the previous repair held, and that nobody left feeling they had been overcharged.
- Customers returning years later with a different device
- Direct referrals from neighbours, colleagues and local guesthouses
- Post-repair support over WhatsApp, no need to come back for a question
- History kept on file, useful whenever it's a phone we've already worked on
Questions about our reputation
Because four point nine stars is easy to type on a web page and hard to sustain in real life.
Are all the reviews genuine?
They are the public reviews on our Google profile, written by customers with their own accounts and subject to Google's own fraud filters. We don't buy reviews, we don't discount for leaving one and we don't delete the negative ones — nor could we, even if we wanted to.
How do you handle a bad review?
We read it, reply publicly and, where it makes sense, invite the person back so we can settle the matter. Most criticism we receive isn't about repair quality but about expectations — someone hoping to save a phone that spent two months underwater. In those cases what we can improve is how we explain things, and we have been working on that.
Can I see repairs done on models like mine?
Yes. Send us the model on WhatsApp and we will show you photographs of similar jobs we've completed, with the owners' permission. It's especially useful for board-level repairs, where it is hard to picture what is involved without seeing it.
Is the warranty valid once I'm back in my own country?
The warranty covers the part and the labour, and it is honoured at our shop. If you are outside Portugal, talk to us: we have resolved cases remotely before, guiding the customer and covering the cost of the part with a local technician where the problem was clearly down to our repair.
The next review could be yours.
Bring us the hardest fault you have. Those are the ones we most enjoy working on.